Answered By: Library Staff
Last Updated: Jun 02, 2017     Views: 338

Screenshot from the Web of Science

The problem is is due to iincompatibilty with Internet Explorer 9 (IE9). 

To counter this problem, please note the following possible remedies:

  • Using another browser: you may find it easiest to search the databases using another browser i.e. if your operating system is Windows XP or Vista, you could use these browsers: Internet Explorer 7 or 8.0, or Mozilla Firefox 3.5. Alternatively, if your operating system is Macintosh OS X 10.5 or 10.6, you could search using these browsers: Safari 4.0 or Mozilla Firefox 3.5.
  • If you prefer to use IE9: you should be able to get around this problem by clicking on the ‘compatibility view’ icon/button which is located to the immediate right of the web address bar when you’re within Web of Knowledge/Science.If you are unable to see a ‘compatibility view’ icon, you will need to activate it by following these steps:
    1. Click on Tools menu
    2. Click on Compatibility View Settings
    3. Type ‘’ in the textbox and click on Add

Get Help

Get Help

 Call us!


Call the Research Help Desk @ (909) 869-3084

  In-person help


Visit the Research Help Desk for in-person help

 Find a Subject Librarian


Subject Librarians can help with in-depth research

 Text a Librarian


Text quick questions to

 Chat with a Librarian


Need more help? Chat in real-time with a librarian!


Related Topics

Contact Us